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Issue with Infoview


 
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dev
Senior Member
Senior Member



Joined: 28 Sep 2009

Posts: 60



PostPosted: Thu Jun 03, 2010 12:58 pm 
Post subject: Issue with Infoview

hi everyone,


We are using BO XI 3.1 and SQL Server 2k5.

One of my user having trouble after login into Infoview.

She enter username and pwd and logged in into Infoview. Then she clicks on Document List and she finds that everything is blank (On her Computer).

But when she tries from different computer and logged in, then everything works fine for her.

we thought there was a problem with browser, but when i logged in into Infoview using my userid and pwd on her computer it works fine for me.

so is there any problem with her permissions. If there is problem with her permission then how she can logged in from other computer.
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icotler
Forum Associate
Forum Associate



Joined: 19 Aug 2002

Posts: 577
Location: Traveling


flag
PostPosted: Thu Jun 03, 2010 4:16 pm 
Post subject: Re: Issue with Infoview

Ask IT guys to check her profile on her computer. A lot of times this is a main culprit. They may need to rebuild it.
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Best Regards,
Igor Cotler
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working with SAP BI 4.2 SP3
SAP HANA certified
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jack.bobj.wu
Forum Member
Forum Member



Joined: 03 Jun 2010

Posts: 1



PostPosted: Thu Jun 03, 2010 7:16 pm 
Post subject: Re: Issue with Infoview

Hi dev,

I suggest checking the security of the user.

Users and Groups -> Users List -> Right Click on the user -> Assign Security -> In the pop up, click on the user and click View Security

Grant the user privileges for access in IV.

Cheers
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