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BO tech support page not working / new SAP Support Site woes
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Chris_K
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PostPosted: Mon Jul 07, 2008 2:53 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

I am getting worried about the whole SAP takeover. They kept saying it will remain a separate company and nothing will change. Now with this support issue, no conference this year, and our reps have been really bad to responding to us! I think BO will never be the same now that its under SAP! icon_mad.gif
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substring
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Location: Richardson Texas


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PostPosted: Mon Jul 07, 2008 4:16 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

Chris_K wrote:
https://websmp102.sap-ag.de/~SAPIDP/002006825000000234912001E

"A letter with your personal log on data is currently being sent to all current named users and primary contacts"

Has anyone received their letter with the log-in data yet?
I got my letter last week, and that's where I got the information about the superadministrator as I have stated in my previous post.

The new support site is good. But it is not as easy as used to be to open a new case. Another thing I noticed is that all my previous cases with OCS are now gone. Good thing I have archived all the case information myself.

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Orange
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PostPosted: Mon Jul 07, 2008 5:59 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

The new site might be better (they couldnt really make it worse, now could they), but having your knowledgebase locked behind a password is very strange or better: awkward. For instance it will make responding to posts here a lot more difficult.
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Andreas
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PostPosted: Tue Jul 08, 2008 2:55 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

That SAP locked away some stuff, that used to be publicly accessible is just aggrevating...

If indeed old OCS entries are gone, that would be a less than perfect migration icon_sad.gif

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Wolfgang Bidner
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PostPosted: Tue Jul 08, 2008 4:38 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

Halleluja...
finally we found the letter... using the snailmail is a bit unexpected in a business where consultants are spread all over the world and a letter can only be at one place at a time ^^ - but now I am "in" but the userid is really a bit a problem.. a postit on the monitor helps me! - big brother forgive me!

- Wobi

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Nick Daniels
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PostPosted: Tue Jul 08, 2008 7:35 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

Andreas wrote:
If indeed old OCS entries are gone, that would be a less than perfect migration icon_sad.gif
It seems that BO just can't get any kind of migration right icon_wink.gif
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wack_jack
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Joined: 28 Dec 2005

Posts: 229



PostPosted: Tue Jul 08, 2008 8:54 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

Hi,
How to find those business objects K-base articales on SAP site now?
Thanks,

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sfaridi
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Joined: 29 Aug 2002

Posts: 450
Location: Troy, Michigan


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PostPosted: Tue Jul 08, 2008 9:02 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

wack_jack wrote:
Hi,
How to find those business objects K-base articales on SAP site now?
Thanks,


search on SAP Notes

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Shoaib
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wack_jack
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PostPosted: Tue Jul 08, 2008 9:23 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

I just tried to find simple error code like WIS 00013 on SAP Notes portal but it shows 0 result found. I tried below link:
https://www.sdn.sap.com/irj/sdn/businessobjects-notes
Any idea about it? Do I need to log in to see search result? Is it free registration? Before I used to read free K-base article on Business Objects portal.
THanks for your time.

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sfaridi
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PostPosted: Tue Jul 08, 2008 9:35 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

From other emails in this thread I think it is not a free access anymore
I go to service.sap.com/support and about after four logins I can get to the link for sap notes.

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Shoaib
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substring
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PostPosted: Tue Jul 08, 2008 9:54 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

You need to buy the maintenance and support in order to access.

Well, the consolation of this web site change is that I can now delete more than half a dozen links from my Favorites and replace with just one.

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dnewton
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PostPosted: Tue Jul 08, 2008 10:17 am 
Post subject: New SAP support site for BO

Has anyone tried using it yet? It's absurdly difficult to use and completely unintuitive. I had though when BO transitioned their support over to their Peoplesoft site after the Crystal merger, that it went from so-so to bad. But this SAP support site sinks to a new low.

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bension
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PostPosted: Tue Jul 08, 2008 10:20 am 
Post subject: Re: New SAP support site for BO

I finally got into the site, and went to "Report a Product Error". I get an authorization error:

"Currently you do not have authorization to use this function. To request the authorization, please contact one of the administrators at your company: "

The only person listed as an administrator is myself!!!
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gorthous
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Location: Atlanta


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PostPosted: Tue Jul 08, 2008 11:06 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

Im trying to reach them here... let's see what happens...

SAP Americas
Support Center
Phone banghead.gif +1 800-677-7271 (toll free within North America) 7x24
+1 610 661-7241 (outside of North America) 7x24

Fax +1 610 661 0716
Phone for E-Sourcing customers: +1 866 456 1983
phone for E-Sourcing providers: +1 866 456 1985

E-mail support.america@sap.com

SAP Americas Customer Support
3999 West Chester Pike
Newtown Square, PA 19073
USA


Surface Mail Address:
HS Network Technologies, Inc.
950 Tower Lane, 12th Floor
Foster City, CA 94404
USA
cryin.gif

If you know your customer or installation number, you can reset your account here:

https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/new_user_pass/userid_password_reset.htm

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substring
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PostPosted: Tue Jul 08, 2008 12:49 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

gorthous, if you have an account manager, you should contact him/her first. He/she can speed things up for you.
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