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BO tech support page not working / new SAP Support Site woes
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izhar
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PostPosted: Sun Jul 06, 2008 11:10 pm 
Post subject: BO tech support page not working / new SAP Support Site woes

Hi all members,

Does any member know, why htto://www.technicalsupport.businessobjects.com is not working.
I am trying for last 3 days, whenever i gave a hit on the above mentioned URL then as a result, page is directed for following URL
http://www.businessobjects.com/support/default.asp

If any member knew something about it then kindly do share.

Regards,
Izhar
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cduey
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PostPosted: Sun Jul 06, 2008 11:27 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

Go to http://www.businessobjects.com/support/ to read about the changes.

Time to update a lot of Favorite Links....

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Clark Duey
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Rajasekar
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PostPosted: Sun Jul 06, 2008 11:27 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

They are planning to change the website link it seems..

see this link for more info

http://businessobjects.com/support/default.asp

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Rajasekar
SAP Certified Associate - SAP Business Objects Enterprise XIR2

SAP Business Objects XIR3 | Xcelsius | Data visualization
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izhar
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PostPosted: Mon Jul 07, 2008 1:30 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

do i have to get any SAP account to use it...

I also have to send few techsupport links to my client for one of the BO 6.5 error.

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Izhar
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haider
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PostPosted: Mon Jul 07, 2008 1:38 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

Thats what the support page says now, that a new account will be created for accessing techsupport.
No idea if they will intimate us and we have to go somewhere on the website to create it.

The other links also looks to be undergoing some change.
But as of now almost anything you click is redirected to "welcome to SAP world"
Infact I had sent a mail to them yesterday that the desired pages are not accessible but no reply yet

.

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Nick Daniels
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PostPosted: Mon Jul 07, 2008 2:23 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

They have been advertising this for several weeks.
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cheers, Nick
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Bidner Wolfgang
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PostPosted: Mon Jul 07, 2008 4:33 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

well - it seems also the documentation is now beyond an required login?
only wanted to check something and everything is gone ...

So I will have to wait for the promised NEW LOGIN ??

- *grml* banghead.gif

- No: I have to correct myself - it only moved to the HELP LINK! http://help.sap.com/

So it's only confusing but still working icon_wink.gif

Wobi

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BO 5 & 6 & XIr2 & XI3.1 & BI4.0 SP7 & 4.1.4.x *** - visit the BO-User-Group *** www.bougaut.at *** - BOCP-BOE; C_BOSUP_90 - Member of DSAG & ASUG
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substring
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PostPosted: Mon Jul 07, 2008 7:48 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

Starting today (July 7, 2008), the Business Objects Tech Support site is at http://service.sap.com/support. You need to go to http://service.sap.com first to set up a user account if you have not done so. If you are the primary contact person at your organization, you should have already received a letter from SAP to assign you as the superadministrator for your organization. This will allow you to set up or delete user accounts for your organization.
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tmarion
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PostPosted: Mon Jul 07, 2008 8:47 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

substring wrote:
Starting today (July 7, 2008), the Business Objects Tech Support site is at http://service.sap.com/support. You need to go to http://service.sap.com first to set up a user account if you have not done so. If you are the primary contact person at your organization, you should have already received a letter from SAP to assign you as the superadministrator for your organization. This will allow you to set up or delete user accounts for your organization.


In addition the the sites listed by substring documentation is now at http://help.sap.com. Like the old Business Objects support site where documentation was located you do not need a login.

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Nick Daniels
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PostPosted: Mon Jul 07, 2008 8:53 am 
Post subject: Re: BO 'tech support' page is not working. WHY???

tmarion wrote:
In addition the the sites listed by substring documentation is now at http://help.sap.com. Like the old Business Objects support site where documentation was located you do not need a login.
However, the documentation does not include supported platform information.
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Chris_K
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Joined: 10 Jan 2003

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Location: Cleveland, OH


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PostPosted: Mon Jul 07, 2008 12:20 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

https://websmp102.sap-ag.de/~SAPIDP/002006825000000234912001E

"A letter with your personal log on data is currently being sent to all current named users and primary contacts"


Has anyone received their letter with the log-in data yet?
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jemarqu
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Joined: 15 Nov 2006

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Location: Long Beach, CA


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PostPosted: Mon Jul 07, 2008 1:02 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

I have an emergency production issue and I cannot access BO support. I called twice and they told me that my company isn't in the SAP system yet.

I feel a little bit better knowing that others haven't got their SAP "letter" yet.

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sfaridi
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PostPosted: Mon Jul 07, 2008 1:34 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

I got the letter with id and password today. The site is a bit messed up just navigating the site has required me to login about half a dozen time. The place to setup single signon is not available; combine this with a new 11 character user id I am not not happy. We will talk to TAM this week.
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Shoaib
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newgun
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PostPosted: Mon Jul 07, 2008 2:23 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

It's a mess. Why does a company have to do this to its customers? mad.gif
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jemarqu
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Joined: 15 Nov 2006

Posts: 63
Location: Long Beach, CA


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PostPosted: Mon Jul 07, 2008 2:31 pm 
Post subject: Re: BO 'tech support' page is not working. WHY???

I just spoke with them again. The SAP support informed me that the migration is not completed and we are not in their system. I have no way to obtain a S-number or my customer number. Even my sales person is blowing me off.

This was a horrible day to have a production system issue.
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