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BOXIr2 reports randomly stuck "running"


 
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JSilverm
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Joined: 28 Nov 2005

Posts: 27
Location: Wayne PA, USA


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PostPosted: Thu Jan 31, 2013 8:15 am 
Post subject: BOXIr2 reports randomly stuck "running"

This is an odd one that one of my clients is having.
They have between 50-60 scheduled daily reports each morning.
For the past 2 weeks or so, randomly 4-5 of them get stuck "running" and never complete.
When they notice this, they just stop the running jobs, re-schedule them, and they complete quickly.
It's different reports each day, and, at different times.
There seems to be no pattern, some are sent via SMTP, some are sent via local disk. Some are XLS, some are PDF.
They use Oracle 10 as the backend, and, when I was looking at this issue, even though the reports were active within BO, they were not active within Oracle.
I've had the DBA and the networking teams look around, but neither were able to come up with anything. I tried to ping SAP, but, since XIr2 is no longer supported, they were unable to assist.

Has anyone else ever seen anything like this? I did look around, but, without any error messages, it's hard to search.

I also checked logs and event viewer of the machine (XIr2 running on Windows) and found nothing.

Thanks!

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Jeremy Silverman
Technical Lead - installing and maintaining BO
6.5/XIr2/XI3.1
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JSilverm
Forum Member
Forum Member



Joined: 28 Nov 2005

Posts: 27
Location: Wayne PA, USA


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PostPosted: Wed Feb 06, 2013 11:30 am 
Post subject: Re: BOXIr2 reports randomly stuck "running"

As a work around, we found out that, importing the reports (these are DeskI reports), saving them, then re-exporting seems to have fixed this issue.
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Jeremy Silverman
Technical Lead - installing and maintaining BO
6.5/XIr2/XI3.1
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