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Chris_K
Senior Member
Joined: 10 Jan 2003
Posts: 79
Location: Cleveland, OH
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 Posted: Mon Jul 07, 2008 2:53 pm
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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I am getting worried about the whole SAP takeover. They kept saying it will remain a separate company and nothing will change. Now with this support issue, no conference this year, and our reps have been really bad to responding to us! I think BO will never be the same now that its under SAP!  |
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substring
Forum Addict
Joined: 16 Jan 2004
Posts: 4119
Location: Richardson Texas
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Posted: Mon Jul 07, 2008 4:16 pm
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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I got my letter last week, and that's where I got the information about the superadministrator as I have stated in my previous post.
The new support site is good. But it is not as easy as used to be to open a new case. Another thing I noticed is that all my previous cases with OCS are now gone. Good thing I have archived all the case information myself.
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If you are using BusinessObjects, you should join ASUG.
Follow me on Twitter: @substring |
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Orange
Forum Enthusiast
Joined: 18 Sep 2006
Posts: 1264
Location: Seattle
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Posted: Mon Jul 07, 2008 5:59 pm
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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The new site might be better (they couldnt really make it worse, now could they), but having your knowledgebase locked behind a password is very strange or better: awkward. For instance it will make responding to posts here a lot more difficult.
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Berend -
SAP Business Objects Platform consultant and trainer |
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Andreas
Forum Advocate
Joined: 20 Jun 2002
 *2
Posts: 17346
Location: *** BEEP ...Dreaming of Africa... leave No message ; ) BEEP ***
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Posted: Tue Jul 08, 2008 2:55 am
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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That SAP locked away some stuff, that used to be publicly accessible is just aggrevating...
If indeed old OCS entries are gone, that would be a less than perfect migration 
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Reading "The Design Of Everyday Things" by Don Norman
Focusing on Data Visualization, Design Thinking, SAP DesignStudio + scripting, SAP BI 4.x platform & architecture, SAP connectivity, Data Modeling, and SAP HANA Certified Associate |
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Wolfgang Bidner
Forum Associate
Joined: 30 Aug 2002
Posts: 570
Location: Vienna/Austria
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Posted: Tue Jul 08, 2008 4:38 am
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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Halleluja...
finally we found the letter... using the snailmail is a bit unexpected in a business where consultants are spread all over the world and a letter can only be at one place at a time ^^ - but now I am "in" but the userid is really a bit a problem.. a postit on the monitor helps me! - big brother forgive me!
- Wobi
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BO 5 & 6 & XIr2 & XI3.1 & BI 4.1.7 4.2.2 4.2.4 *** - visit the BO-User-Group *** www.bougaut.at *** - BOCP-BOE; C_BOSUP_90 - Member of DSAG & ASUG |
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Nick Daniels
Forum Aficionado
Joined: 15 Aug 2002
Posts: 14239
Location: England
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Posted: Tue Jul 08, 2008 7:35 am
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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| Andreas wrote: | | If indeed old OCS entries are gone, that would be a less than perfect migration |
It seems that BO just can't get any kind of migration right  |
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wack_jack
Principal Member
Joined: 28 Dec 2005
Posts: 229
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Posted: Tue Jul 08, 2008 8:54 am
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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Hi,
How to find those business objects K-base articales on SAP site now?
Thanks,
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Trans business objects |
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sfaridi
Principal Member
Joined: 29 Aug 2002
Posts: 450
Location: Troy, Michigan
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Posted: Tue Jul 08, 2008 9:02 am
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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| wack_jack wrote: | Hi,
How to find those business objects K-base articales on SAP site now?
Thanks, |
search on SAP Notes
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Shoaib |
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wack_jack
Principal Member
Joined: 28 Dec 2005
Posts: 229
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Posted: Tue Jul 08, 2008 9:23 am
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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I just tried to find simple error code like WIS 00013 on SAP Notes portal but it shows 0 result found. I tried below link:
https://www.sdn.sap.com/irj/sdn/businessobjects-notes
Any idea about it? Do I need to log in to see search result? Is it free registration? Before I used to read free K-base article on Business Objects portal.
THanks for your time.
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sfaridi
Principal Member
Joined: 29 Aug 2002
Posts: 450
Location: Troy, Michigan
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Posted: Tue Jul 08, 2008 9:35 am
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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From other emails in this thread I think it is not a free access anymore
I go to service.sap.com/support and about after four logins I can get to the link for sap notes.
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Shoaib |
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substring
Forum Addict
Joined: 16 Jan 2004
Posts: 4119
Location: Richardson Texas
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Posted: Tue Jul 08, 2008 9:54 am
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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You need to buy the maintenance and support in order to access.
Well, the consolation of this web site change is that I can now delete more than half a dozen links from my Favorites and replace with just one.
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Follow me on Twitter: @substring |
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dnewton
Forum Addict
Joined: 30 Jan 2004
Posts: 3458
Location: Massachusetts, USA
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Posted: Tue Jul 08, 2008 10:17 am
Post subject: New SAP support site for BO |
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Has anyone tried using it yet? It's absurdly difficult to use and completely unintuitive. I had though when BO transitioned their support over to their Peoplesoft site after the Crystal merger, that it went from so-so to bad. But this SAP support site sinks to a new low.
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bension
Forum Associate
Joined: 01 Sep 2005
Posts: 739
Location: San Diego, CA
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Posted: Tue Jul 08, 2008 10:20 am
Post subject: Re: New SAP support site for BO |
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I finally got into the site, and went to "Report a Product Error". I get an authorization error:
"Currently you do not have authorization to use this function. To request the authorization, please contact one of the administrators at your company: "
The only person listed as an administrator is myself!!! |
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gorthous
Principal Member
Joined: 10 Nov 2004
Posts: 160
Location: Atlanta
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Posted: Tue Jul 08, 2008 11:06 am
Post subject: Re: BO 'tech support' page is not working. WHY??? |
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Im trying to reach them here... let's see what happens...
SAP Americas
Support Center
Phone  +1 800-677-7271 (toll free within North America) 7x24
+1 610 661-7241 (outside of North America) 7x24
Fax +1 610 661 0716
Phone for E-Sourcing customers: +1 866 456 1983
phone for E-Sourcing providers: +1 866 456 1985
E-mail support.america@sap.com
SAP Americas Customer Support
3999 West Chester Pike
Newtown Square, PA 19073
USA
Surface Mail Address:
HS Network Technologies, Inc.
950 Tower Lane, 12th Floor
Foster City, CA 94404
USA
If you know your customer or installation number, you can reset your account here:
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/new_user_pass/userid_password_reset.htm
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XI R3 SP2 FP 2.4 - Tomcat 6.0.25, Apache 2.2.11, IBM DB2 repository on VMWare Win Server 2008.
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substring
Forum Addict
Joined: 16 Jan 2004
Posts: 4119
Location: Richardson Texas
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