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Posting Knowledge Base (KB) Articles on BOB

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Joined: 06 Jun 2002

Posts: 1338
Location: I Live Here

PostPosted: Tue Apr 27, 2004 11:02 am 
Post subject: Posting Knowledge Base (KB) Articles on BOB

The official BusinessObjects tech support site has (at the time this post was written) this text on their login page: wrote:
As an authorized visitor, you agree not to use any information presented here for purposes other than your business relationship with Business Objects.

You also agree not to disclose any information presented here to your company's employees other than those using Business Objects products directly.

What this means is that if you are the tech support contact for your company, you can use that site only for BusinessObjects related issues. You cannot disclose any information that you obtain from that site to anyone else - including members of your own company - that are not related in some way to your BusinessObjects installation.

That means here too. icon_cool.gif You cannot obtain information from any of the private areas of the tech support site, specifically the Knowledge Base (KB), and share them here. The KB is a paid support area only... if you have a current maintenance contract you (or someone at your company) are authorized to use that site.

But since BOB is an open site, we can't guarantee (nor do we plan to do so) that everyone on this site has the same access. For that reason, you cannot post complete KB articles here on BOB. You can post the resolution number, you may paraphrase the solution, but copying / pasting the entire resolution violates your support agreement.

For this reason, KB articles that are posted here will be removed. If you have any questions about this policy, please post them in this topic.

It is not enough for a handful of experts to attempt the solution of a problem, to solve it and then to apply it. The restriction of knowledge to an elite group destroys the spirit of society and leads to its intellectual impoverishment.
-- Albert Einstein
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