Unable to create report in Live Office based on Universe

brij1990 · Forum Member Joined: 18 Mar 2019 Posts: 17

Hi All,

I am getting error message in Live Office:-
"Detail: Failed to get the document information. (LO 26315) Universe not found. (LO 26315)"

This is very generic error message and because of this, I am unable to find solution.

Details:-
LO 4.2 Sp06
BO 4.2 Sp06
Tomcat with Load Balancer
WACS with Load balancer

Working fine if I choose Webi report to create reports.
Working fine with eFashion Universe.

Reporting database - SnowFlake
CMS Database - MySql

Only issue with my existing Universes.
New deployment.

Thanks,

Bjorn · Principal Member Joined: 10 Feb 2006 Posts: 242

Hi

It looks like a CMC security issue.

Have you tested it, by using the administrator-account?

/Björn

brij1990 · Forum Member Joined: 18 Mar 2019 Posts: 17

Thanks for the reply.
We have figured out the issue.

We are using HTTPS on WACS URL because BO Servers are deployed on AWS and any URL can be access through AWS URL hence AWS Team gave me HTTPS embedded URL of my WACS Install machine.

When I removed that HTTTS and use HTTP URL, it start working.

SAP Support can not help us to drill down the issue as this is customize URL.

We are running our environment with HTTP WACS URL.

Thanks,
Brij