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Problem with secLdap plugin

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Forum Member
Forum Member

Joined: 11 Apr 2016

Posts: 16

PostPosted: Wed May 16, 2018 3:12 am 
Post subject: Problem with secLdap plugin


the customer changed the Trusted Root certification authority certificate
We copied it in the BO directory specified in LDAP configuration along with the cert7.db and key3.db files generated by NSS
Also we launched the keytool as stated in Administration Guide.

It seems to be working because in CMC I can see the LDAP users from the DN specified in the LDAP configuration, but when they try to log in into InfoView (or CMC) they have the error "The secLdap plugin failed to connect to the specified hosts. (FWB 00028)"

I can ping and telnet the LDAP host and also BO is somehow communicating with LDAP because it created the LDAP users on the system but the users cannot log in.

Do you have any advice? What can I check?
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Forum Associate
Forum Associate

Joined: 17 Dec 2004

Posts: 509
Location: CA

PostPosted: Thu Jun 07, 2018 12:55 pm 
Post subject: Re: Problem with secLdap plugin

More than likely the customer update the SHA1 certificate to SHA4 or 4 , if that has happened merely copying the SSL folder will not work.
You would have to regenerate the cert and other keys.Depending on if your Tomcat is linux or windows there is help available on web how to do this.

BI4.2 SP4
Windows 2012, RedHat Linux, TC8, SQL server.
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